Compliance of Accessibility Features of Selected Shopping Malls with Universal Design Strategies in Nigeria

Abstract

Shopping malls are public facilities that cater to all user groups. To achieve sustainable communities, shopping malls should be designed to meet the accessibility needs of all categories of users. This study assessed the compliance of accessibility features of selected shopping malls with universal design strategies in Nigeria to determine areas for improvement towards promoting inclusivity in the development of the built environment. The study adopted a qualitative research approach. Data from three shopping malls were collected using an observation guide, analysed through content analysis, and presented descriptively with photographs and a table to enhance understanding and provide clarity. The study discovered that while a majority of the accessibility strategies implemented in the malls were satisfactorily compliant with universal design strategies, some of the features did not meet universal design requirements. Key areas found to be lacking include accessibility features largely beneficial for people with disabilities, such as a lack of accessible car parks, slippery floor surfaces, and a lack of lower handrails where main handrails are provided along stairways and ramps for the benefit of people with short stature, and children. Others are the use of open risers, generally considered unsafe for users, and the absence of baby changing toilet facilities. The study suggests retrofitting the shopping malls with accessibility features found to be lacking, to cater for all user groups, including people with disabilities, without compromising the functionality and aesthetic appeal of the shopping malls. The article is beneficial for policymakers, designers, researchers, and students towards the study, planning, and development of safe, resilient, sustainable, and inclusive environments in conformity with the 11th target of the 17 sustainable development goals.