Nigeria Immigration Service and Service Delivery in Nigeria

Abstract

The purpose of this study is to investigate how the Nigeria Immigration Service (NIS) provides services in relation to Information and Communication Technology (ICT). With the adoption of ICT, the NIS has significantly improved its operational efficiency, notably by introducing electronic passports and online services. Despite these advancements, the NIS faces challenges such as inadequate training and incomplete integration of ICT, which hinder optimal service delivery. This research explores the effectiveness of ICT in enhancing public service delivery by the NIS, evaluating both the successes and the ongoing issues that affect the organization's ability to meet public expectations. The study highlights the critical role of ICT in modernizing immigration services and the need for continued efforts to overcome existing challenges to fully realize the benefits of ICT in public service.