INFLUENCE OF HUMAN RESOURCE INFORMATION SYSTEM (HRIS) IN ENHANCING EMPLOYEE EXPERIENCE IN UNITED BANK FOR AFRICA (UBA)

Abstract

The current development of new technologies in the Nigerian Banking industry, the Human Resource Information Systems (HRIS) have become one of the key instruments in the improvement of the work of the human resource department. Although the use of HRIS is getting more popular, the gap in knowledge regarding the impact of its functionalities concerning employee experience. This study examines how HRIS affect the experience of the employees in United Bank for Africa (UBA). In order to determine the extent of the impacts of these HRIS functionalities on critical employee-level experience dimensions, the study aims at offering evidence-based findings that will help make HR strategic decisions in the banking sector. The research design is quantitative survey research where descriptive research design is used. The structured questionnaires were used to collect the data among UBA employees in various departments in Abuja, Nigeria. The results indicate that the HRIS functions have important implications on the employee experiences, it showed that employees perceive HRIS as a tool that not only simplifies administrative task but also fosters transparency, communication and trust within the organisation. This study suggests that financial institutions such as UBA need to be more employee-focused in implementing HRIS, improve system user training and embrace HR analytics when it comes to further improvement. Such measures are capable of enhancing employee participation and retention as well as organisational performance.