Internet Banking System and the Nigerian Banking Environment: An Empirical Review
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Publisher
Advanced Publishers, Nigeria
Abstract
Description
Tenvironment. The study also looked at the effect of internet banking on the banker/customer
relationship. It examined the general international experience on the study and thereafter
examined the challenges facing the implementation of internet banking. A total of 120
questionnaires were administered and each of the three (3) selected banks (Guaranty Trust Bank Plc,
Ecobank Plc, and United Bank of Africa Plc, all in Ota, Ogun State) was allocated 40 questionnaires.
The questionnaires were analyzed using the statistical package for social science (SPSS). The study
found out that Internet banking improves banker/customer relationship and Internet banking poses
problems, issues and challenges faced by Nigerian banks. The study thus recommended amongst
others that banks should take steps in improving their communicating quality to ensure the right
information is passed around.
Keywords
H Social Sciences (General), HM Sociology