2025-04-01https://repository.covenantuniversity.edu.ng/handle/123456789/39678The spiritual dimension of quality is probably the most powerful and most pervasive of all the product and service quality dimensions. It forces us to look beyond ourselves and our narrow self-interests. Powerful though may be, the spiritual dimension is perhaps still the most humane of all the dimensions. It helps us to realize how connected we are to one another and to the world outside of ourselves.application/pdfH Social Sciences (General)Article