Programme: Estate Manangement

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    CLIENT SATISFACTION IN PROPERTY MANAGEMENT BY ESTATE SURVEYORS AND VALUERS AND LEGAL PRACTITIONERS: A CASE OF RIVTAF GOLF ESTATE, PORT HARCOURT, NIGERIA
    (International Conference on Science, Engineering and Business for Driving Sustainable Development Goals (SEB4SDG) |, 2024) Iroham, Chukwuemeka O.; Chike-Chuku, Chizzy D.; Okagbue, Hilary I.; Munyemana, Samuel
    There has been clamor by Estate Surveyors and Valuers that her statutorily role of which property management forms part is being infiltrated by other personnel, professionals and non-professionals inclusive. The lawyers are regarded as the major rival in this statutory duty. The study thereby studied the satisfaction derived by clients, either as tenants or landlords, who are the end users of this service provided when the management of properties is done by estate surveyors and valuers and when managed by lawyers. The study which had a focus on RIVTAF Golf Estate, Port-Harcourt, Rivers State was aimed at determining if any significant difference exists between the satisfaction of clients in property management handled by the two professionals. The study entailed the distribution of 286 questionnaires of which 249 were retrieved. The collected data were properly presented in frequency and percentage tables and analyzed using the Chi-square test of significance to verify the hypotheses. The study revealed a significant difference in the satisfaction of client from management of properties managed by both professionals. However, the difference was not significant when compared amongst clients in the management of properties by estate surveyors and valuers particularly with respect to collection of rents and other required rates and also being seem as having the requisite skills to act as property managers. The study however enjoined estate surveyors and valuers in gaining mastery of management of the property so as to avoid needless competition amongst other professionals/ personnel.
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    Justification of quinquennial revaluation of properties for rating assessment: A case of Garki Area 2 Abuja, Nigeria
    (International Conference on Science, Engineering and Business for Driving Sustainable Development, 2024) Iroham, Chukwuemeka O.; Okagbue, Hilary I.; Frank-Amadi, Favour C.; Munyemana, Samuel
    —There is an arbitrary undertaking of the quinquennial revaluation exercise. Even though it is imposed as a legislative provision in rating assessment, the frequency of revaluation of hereditament does not appear scientific and as such cannot be justified on the grounds of re-search. This study thereby sought for a scientific justification of the regular revaluation intervals in rating assessment. The focus of study was hinged on Garki Area 2 Abuja in the Federal Capital Territory of Nigeria, noted for its consistency in rating administration. Data on annual values of the various residential property types for the years of assessment (2016-2021) were sought from the occupants from where envisaged property rates payable were determined. The use of descriptive and inferential statistics of frequency distribution, mean, variance, the Analysis of Variance (ANOVA) and a Post Hoc Fisher’s Least Significance Difference revealed that rate payments begin to show significant difference at the third year of assessment having a p value of 0.013. Hence, the study recommended that the quinquennial revaluation exercise is not justified but rather be replaced by triennial assessment amended by enabling laws which would not just hedge against administrative costs in rating assessment but ensure that loss of revenue from property rating is at least drastically reduced.