DOMINATING CONFLICT MANAGEMENT STYLE AND QUALITY OF WORK IN LAGOS STATE UNIVERSITY TEACHING HOSPITAL
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Abstract
Description
This research examines the impact of dominating conflict management style on the
quality of work in Lagos State University Teaching Hospital (LASUTH). Descriptive research
design is employed for the study. The population for the study comprises 561 staff from LASUTH
and a sample size of 169 is obtained. Regression analysis is used to measure the relationship
between the dominating conflict management style on the quality of work. SPSS is adopted for
the research in testing the research hypothesis. The result from the findings show that there is a
positive relationship between dominating style and quality of work (P=0.001). The research
concludes that dominating conflict management style has a positive effect on the quality of work
and that human relations theory should be imperative to managers so that they will be able to
consider the issues of their workers’ wellbeing as well as how they perform in certain
circumstances. The research also mentions that conflicts should be partly embraced since
conflicts creates a positive drive for organizational performance dependent on how the conflict
is managed. The research recommends that management should develop diverse but appropriate
styles to manage conflicts as they arise before escalating to unmanageable level; management
should be flexible in the adoption of styles of conflict management. The circumstances of each
organization and the relationship subsisting between the parties must be allowed to determine
the choice of conflict management style; conflict in whatever level should not be ignored but
should be effectively managed for better quality of work and organizational performance and
that workers at all levels should be trained and given the right behavioural orientation as to
reduce the occurrence of conflict.
Keywords
H Social Sciences (General)