The role of e-banking on operational efficiency of banks in Nigeria
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With the proliferation of the internet, coupled with the growing acceptance of the digital lifestyle and the
world becoming increasingly addicted to e-business, the trend of cash transactions is now giving way
to electronic payment system. Considering the rapid spread in the adoption of electronic banking as a
channel for performing various bank transactions among banks in Nigeria, this study investigated the
roles e-banking adoption has played in the performance of organizations using a case study of
commercial banks in Nigeria. Hence the objective of the study was to determine the role of e-banking
on the operational efficiency of commercial banks in Nigeria. In pursuance of this objective, primary
data were obtained by administering questionnaires to staff of four purposively selected banks
(Ecobank, UBA, GTB and First bank). Pearson correlation was used to analyse the results obtained
using the Statistical Package for Social Sciences (SPSS) and it was observed that banks’ operational
efficiency in Nigeria since the adoption of electronic banking has improved compared to the era of
traditional banking. This improvement was noticed in the strength of banks, revenue and capital bases,
as well as in customers’ loyalty. It was concluded that the introduction of new channels into their ebanking
operations drastically increased bank performances, since the more active customers are with
their electronic transactions the more profitable it is for the banks.
Keywords
H Social Sciences (General), HF Commerce