Effect of Work Group Processes on Work Place Satisfaction and Performances - Evidence from University Class Groups Studies.
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Abstract
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This study investigates the impact of work group composition on work place satisfaction and
performances using results from experimental study of students from three groups in University of Gothenburg
Sweden management class working groups. Work group composition is measured here by considering factors
such language, nationality and culture among group members. Language had a positive and significant effect
on workplace performance; this was also probably true since effective communication skill was likely to make
working groups work in a hitch free manner. While culture on the other hand has a negative and statistical
significant effect on workplace satisfaction, this was likely to be true since punctuality, individual comportment,
and work ethics were likely factors that member of working groups take seriously when working as a team in
groups. The horizontal flow of information (knowledge transfer) was also found to depend on work group output
performances. This was reasonable, since how efficient work groups and sub groups within the groups
efficiently carried out their tasks will depend on the horizontal flow of information in groups. The evidence
presented in this study shows that issues of nationality was not relevant to individual group members overall
satisfaction in participating in groups nor was it vital to overall group performances. The results could be
beneficial to organization management particularly those that wish to improve overall output productivity since
class work groups experimental studies are a miniature study of organizations, the implications of this study is
that language and culture could improve organizational output productivity substantially since language could
contributes significantly to organizational performances and work ethics is also likely to create workplace
satisfaction which can contribute in a significant way to organizational output.
Keywords
H Social Sciences (General), HB Economic Theory