MOTIVATING EFFECTIVE ICT USERS’ SUPPORT THROUGH AUTOMATED MOBILE EDU-HELPDESK SYSTEM

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dc.creatorAzeta, A. A., Omoregbe, N. A., Gberevbie, D.E., Ikpefan, Ochei Ailemen, Ayo, C. K., Misra, Sanjay, Williams, James T.
dc.date2016-11-11
dc.date.accessioned2025-03-29T18:32:10Z
dc.descriptionAn automated helpdesk system is meant to eradicate some of the barriers of reaching the Information and Communication Technology (ICT) technical staff to carry out repairs of ICT products and services in an educational institution. The problems faced with the existing ICT user support system include time wasting, difficulty in communication, and slow response to fix ICT related faults. The objective of this study is to develop an Automated Mobile Edu-Helpdesk System (AMES) for effective information dissemination, efficient management of operations and to resolve ICT challenges in higher education. The research methods adopted include unified modelling diagrams for design, Java and XML (Extended Mark-up Language) for Android application development as front end, while Hypertext Preprocessor (PHP) was used as the server side programming tool. MySQL database was used as backend. Findings: The findings from the usability survey shows a good usability based on total rating of 4.09 out of 5 point scale. The benefits of the system include creation of a medium for non teaching and teaching staff to pass their complaints or messages to the technical department for speedy attention; and provision of better and faster operational processes which will reduce time spent on documentation. The automated Edu-Helpdesk system is more reliable, effective and convenient than the manual method in reporting cases of faulty ICT product and services within the university community.
dc.formatapplication/pdf
dc.identifierhttp://eprints.covenantuniversity.edu.ng/7674/
dc.identifier.urihttps://repository.covenantuniversity.edu.ng/handle/123456789/37096
dc.languageen
dc.subjectQ Science (General), QA76 Computer software
dc.titleMOTIVATING EFFECTIVE ICT USERS’ SUPPORT THROUGH AUTOMATED MOBILE EDU-HELPDESK SYSTEM
dc.typeArticle

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