PERFORMANCE MANAGEMENT AND EFFECTIVE SERVICE DELIVERY IN THE NIGERIAN PUBLIC SECTOR: PROBLEMS AND PROSPECTS
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The study examined performance management problems and prospects and their
relationship with effective and competitive service delivery in the Public sector in
Nigeria. The study adopted a theoretical and descriptive analysis of available
literature and an empirical study of public policy management of cosmopolitan Local
Government in Lagos State using descriptive and inferential statistics. The findings
showed that there is a significance relationship between a well-established
performance mechanism individual and organizational productivity and efficient and
effective service delivery. The findings also showed that sustained performance
management system monitoring and feedback, when applied in the developmental
context, facilitate employee professional growth, synergy with developmental goals,
retention and development of organizational and productivity culture. It was found
that the reason for poor performance of the Nigerian Public Sector is embedded in the
Workers' attitude to work as they perceive government work as no man's work. They
display tendencies to loot and high level of lackadaisical behaviours there greatly
reducing service efficiencies productivity and competitiveness. Therefore, the study
recommended that public sector employees groups and teams be reoriented and
continuously developed on the essence of job commitment and engagement with
resultant high level of proficiency, competency and service delivery for creative work
and sustainable national development.
Keywords
H Social Sciences (General), HD Industries. Land use. Labor