WORK ETHICS AND PUBLIC SERVICE DELIVERY: A STUDY OF EKITI STATE UNIVERSITY TEACHING HOSPITAL, 2019-2021
No Thumbnail Available
Date
Journal Title
Journal ISSN
Volume Title
Publisher
Abstract
Description
Organisations, irrespective of the sector they belong to are set up to achieve certain
goals, objectives and it requires a service to be delivered. Therefore, to effectively
realize these set goals, objectives and to produce and deliver the right service, there are
laid down rules and regulations that govern attitudes and behaviours of people not only
within organizations but also in their interactions with outside personalities. The public
service work ethics in Nigeria has continued to highlight negative perceptions. This is
because of obvious employees’ unethical behaviour within the public administration in
terms of performing their duties and managerial ineffectiveness. This has been a great
issue needed to be looked into, as it is still leading to ineffective and low service
delivery. This particular analysis enabled the researcher to use the most appropriate
methodological approach such as Primary and Secondary Data which involves
Questionnaires, Interviews and Literatures, articles, journals, internet sources and
Newspaper. The test of the various hypotheses were conducted using the Pearson
Product Moment Correlation, Linear Regression Analysis and One Sample T-test
Analysis and the results of the study revealed that there is a relationship between work
ethics and service delivery and that service delivery in the public sector can be better
achieved through an effective implementation of standard and strong work ethics. In
the view of these findings, the researcher recommends certain measures that would
improve the ethical behaviour of Ekiti State University Teaching Hospital, Ekiti State,
so also helps review their organization performances, service delivery and solutions for
EKSUTH on how to counter various factors hindering a good service delivery and
shows individuals, people, students, workers, public servants, private owners, and the
entire Nigeria population as a whole on how an effective work ethic performance brings
about a good service delivery.
Keywords
JZ International relations