Department of Business Management.

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    GREEN FINANCE STRATEGIES AND SUSTAINABLE FASHION MANUFACTURING AMIDST SECOND-HAND CLOTHING IMPORTS IN NIGERIA
    (Covenant University Ota, 2025-08) EFFIONG, Esther Uduak; Covenant University Dissertation
    Nigeria's fashion industry confronts significant environmental and social challenges due to overwhelming second-hand clothing imports, undermining local manufacturing and increasing textile waste, exacerbated by a nascent green finance sector. This dissertation investigated green finance's role as a catalyst for sustainable fashion manufacturing and its influence on second-hand clothing imports in Nigeria, examining its effect on green and sustained fashion manufacturing and sustainable fashion manufacturing's mediating role. A quantitative survey gathered primary data from 105 staff across Nigerian fashion manufacturing organizations. Analysis employed descriptive statistics, correlation, and regression models, including a three-condition mediation framework. Findings reveal green finance positively affects green fashion manufacturing (boosting it by 96.3%) and sustained fashion manufacturing (boosting it by 102.6%). Crucially, sustainable fashion manufacturing fully mediates this relationship, demonstrating green finance reduces second-hand clothing imports primarily through fostering local sustainable production. The study recommends enhancing access to green finance, implementing robust incentives for green practices, and leveraging sustainable local production growth to reduce second-hand clothing import dependence.
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    DIGITAL ASSISTANTS AND CUSTOMER EXPERIENCE: A STUDY OF ACE MEDICARE CLINIC, OGUN STATE, NIGERIA
    (Covenant University Ota, 2025-07) MELFORD, Ruth Nimi; Covenant University Dissertation
    Amidst rising demand for more efficient and responsive healthcare, this study investigates the impact of digital assistants on customer experience in Nigeria's healthcare sector. The study looks at how voice recognition technologies, chatbots, digital avatars, and predictive analytics affect the cognitive, relational, sensorial, and affective elements of the patient experience. The study used a descriptive survey design guided by the Technology Acceptance Model (TAM) and the HealthQual model, with a positivist ideology at its core. Primary data were acquired from 195 patients at Ace Medicare Clinic in Ogun State using structured questionnaires. The data was analysed using SPSS version 25, which included descriptive statistics, Pearson correlation, and multiple regression analysis. The findings revealed that voice recognition technologies greatly improved cognitive experience, whereas predictive analytics improved emotive experience. However, chatbots and digital avatars had little or no impact on relational and sensory experiences, respectively. The study also discovered that criteria like usability, digital literacy, and trust influenced patient opinions. It concludes that, while digital assistants show potential, their usefulness is context dependent. The report advocates user centred design, digital literacy training, and tighter privacy safeguards to improve the incorporation of AI capabilities in Nigerian healthcare delivery.
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    EFFECT OF WORKFORCE AUTOMATION ON EMPLOYEES’ ENGAGEMENT IN DEPOSIT MONEY BANKS IN LAGOS
    (Covenant University Ota, 2025-07) NNODUM, Jessica Chinwendu; Covenant University Dissertation
    The rapid integration of workforce automation in the banking sector has raised critical concerns about its impact on employee engagement. While automation offers significant benefits such as operational efficiency and cost reduction, its emotional and psychological implications for employees remain insufficiently examined, particularly within Nigeria’s Tier-1 deposit money banks. This study investigates how workforce automation, specifically technological infrastructure, process automation, process efficiency, and task completion rate affect the affective, behavioural, and cognitive engagement of employees in selected commercial banks in Lagos. Using a quantitative research approach, structured questionnaires were administered across five major banks: First Bank, UBA, Access Bank, GTBank, and Zenith Bank. From the 144 distributed questionnaires, 119 valid responses were analysed using Partial Least Squares Structural Equation Modelling (PLS-SEM) to evaluate the strength of relationships between the variables. The findings indicate that all four components of workforce automation significantly enhance employee engagement, with technological infrastructure and task completion rate showing the most substantial positive effects across all dimensions. These insights emphasize the need for bank management and policymakers to approach automation not merely as a tool for efficiency but as a strategic asset for sustaining human engagement. By investing in inclusive technological systems, offering continuous digital training, and involving employees in automation-related decisions, organizations can build a resilient and emotionally invested workforce capable of thriving in an increasingly automated environment.
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    GREEN FINANCE STRATEGIES AND SUSTAINABLE FASHION MANUFACTURING AMIDST SECOND-HAND CLOTHING IMPORTS IN NIGERIA
    (Covenant University Ota, 2025-08) EFFIONG, Esther Uduak; Covenant University Dissertation
    Nigeria's fashion industry confronts significant environmental and social challenges due to overwhelming second-hand clothing imports, undermining local manufacturing and increasing textile waste, exacerbated by a nascent green finance sector. This dissertation investigated green finance's role as a catalyst for sustainable fashion manufacturing and its influence on second-hand clothing imports in Nigeria, examining its effect on green and sustained fashion manufacturing and sustainable fashion manufacturing's mediating role. A quantitative survey gathered primary data from 105 staff across Nigerian fashion manufacturing organizations. Analysis employed descriptive statistics, correlation, and regression models, including a three-condition mediation framework. Findings reveal green finance positively affects green fashion manufacturing (boosting it by 96.3%) and sustained fashion manufacturing (boosting it by 102.6%). Crucially, sustainable fashion manufacturing fully mediates this relationship, demonstrating green finance reduces second-hand clothing imports primarily through fostering local sustainable production. The study recommends enhancing access to green finance, implementing robust incentives for green practices, and leveraging sustainable local production growth to reduce second-hand clothing import dependence.
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    EFFECTS OF DIGITAL MEDIA ON CORPORATE REPUTATION: A STUDY OF PIGGYVEST NIGERIA
    (Covenant University Ota, 2025-07) LEWIS, Anita Ilaide; Covenant University Dissertation
    This research focused on the effects of digital media on corporate reputation: A study of PiggyVest Nigeria. In the digital age, organizations must manage how they are perceived by the public to remain competitive, trustworthy, and sustainable. Digital media tools such as social media, email marketing, blog content, and cybersecurity have become essential in shaping how customers view brands. Corporate reputation is influenced by how these tools are used to engage customers, promote transparency, and build trust. Some of the key concerns digital media addresses include customer loyalty, brand image, product quality perception, and data security. The purpose of this study was to examine the role of digital media in enhancing corporate reputation in the fintech sector, using PiggyVest Nigeria as a case study. The independent variable in this study is digital media, which includes social media, email marketing, blog content, and cybersecurity, while the dependent variable is corporate reputation, measured through brand image, customer loyalty, product quality, and customer trust. Stakeholder theory and the Technology Acceptance Model were adopted to provide the theoretical foundation for this study. A quantitative survey method was employed. The population consisted of PiggyVest customers, and data was collected using structured questionnaires. A total of 384 questionnaires were distributed, and 378 valid responses were analyzed using Partial Least Squares Structural Equation Modeling (PLS-SEM). The results showed a positive and significant relationship between digital media and corporate reputation. This study encourages fintech organizations to strategically adopt and optimize digital media tools as part of their corporate communication and customer engagement strategies. It is also recommended that these organizations regularly evaluate their digital practices to stay relevant, build trust, and maintain a strong reputation in a highly digital and competitive market.
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    LEAN AGILE PRACTICES AND SOCIAL SUSTAINABILITY OF OFFSITE CONSTRUCTION FIRM IN LAGOS
    (Covenant University Ota, 2025-07) AJAYI, Kanyinsola Ifeoluwa; Covenant University Dissertation
    Off-site construction (OSC) is gaining prominence as a strategy to improve efficiency in Nigeria’s building sector; however, the social sustainability of OSC firms, particularly workforce retention and safety, remains underexplored. This study addresses this gap by examining how Lean-Agile Practices influence social sustainability outcomes in Lagos-based OSC firms. Anchored on Stakeholder Theory and the Socio-technical System theory (STS), the research focuses on the effects of Value Stream Mapping (VSM) and Just-In-Time (JIT) practices on employee retention and safety. Data were randomly collected from 180 industry professionals and analyzed using Partial Least Squares Structural Equation Modelling (PLS-SEM). The findings reveal that both VSM and JIT significantly improve employee retention and safety, with VSM making the highest contribution to employee retention. These results affirm that Lean-Agile tools can serve as strategic resources for advancing social sustainability, beyond their conventional role in operational efficiency. The study contributes to Lean-Agile and sustainability literature by providing empirical evidence from the OSC context in a developing economy. Practical recommendations are provided for OSC firms to integrate Lean-Agile methodologies with social performance objectives to foster safer and more inclusive work environments.
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    CIRCULAR ECONOMY STRATEGIES AND SUSTAINABLE RESOURCE MANAGEMENT: A STUDY OF SELECTED SYNTHETIC HAIR PRODUCTION COMPANIES IN LAGOS, NIGERIA
    (Covenant University Ota, 2025-04) LAWAL ODUNAYO RUTH; Covenant University Dissertation
    The synthetic hair production industry in Lagos, Nigeria, faces significant challenges in sustainable resource management due to its reliance on fossil-based polymers, leading to inefficiencies in operational processes, resource utilization, and waste management. This study employed a mixed-methods approach, utilizing both quantitative and qualitative data collection techniques. Surveys were conducted among employees, managers, and consumers of synthetic hair products, complemented by semi-structured interviews to gain deeper insights into their practices and perceptions. The research findings reveal that implementing Circular Economy (CE) strategies can significantly enhance operational efficiency, resource utilization, and waste reduction while promoting responsible consumption behaviors. Specifically, product circularity improves operational processes by reducing the need for new raw materials and minimizing waste. Process circularity optimizes resource use through the incorporation of recycled materials and adoption of eco-friendly manufacturing techniques, while supply chain circularity effectively reduces waste by implementing closed-loop systems and enhancing material recovery. These findings imply that adopting CE practices can lead to substantial improvements in sustainability and efficiency within the synthetic hair sector, contributing to environmental conservation and economic benefits. Therefore, the study recommends that synthetic hair production companies invest in advanced recycling infrastructure, prioritize designing products with durability and recyclability, engage consumers through education on sustainable practices, and foster stronger collaborations with suppliers to create sustainable supply chains. These steps will help achieve long-term sustainability goals and set a precedent for other industries to follow.
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    CIRCULAR ECONOMY STRATEGIES AND SUSTAINABLE RESOURCE MANAGEMENT: A STUDY OF SELECTED SYNTHETIC HAIR PRODUCTION COMPANIES IN LAGOS, NIGERIA
    (Covenant University Ota, 2025-04) LAWAL ODUNAYO RUTH; Covenant University Dissertation
    The synthetic hair production industry in Lagos, Nigeria, faces significant challenges in sustainable resource management due to its reliance on fossil-based polymers, leading to inefficiencies in operational processes, resource utilization, and waste management. This study employed a mixed-methods approach, utilizing both quantitative and qualitative data collection techniques. Surveys were conducted among employees, managers, and consumers of synthetic hair products, complemented by semi-structured interviews to gain deeper insights into their practices and perceptions. The research findings reveal that implementing Circular Economy (CE) strategies can significantly enhance operational efficiency, resource utilization, and waste reduction while promoting responsible consumption behaviors. Specifically, product circularity improves operational processes by reducing the need for new raw materials and minimizing waste. Process circularity optimizes resource use through the incorporation of recycled materials and adoption of eco-friendly manufacturing techniques, while supply chain circularity effectively reduces waste by implementing closed-loop systems and enhancing material recovery. These findings imply that adopting CE practices can lead to substantial improvements in sustainability and efficiency within the synthetic hair sector, contributing to environmental conservation and economic benefits. Therefore, the study recommends that synthetic hair production companies invest in advanced recycling infrastructure, prioritize designing products with durability and recyclability, engage consumers through education on sustainable practices, and foster stronger collaborations with suppliers to create sustainable supply chains. These steps will help achieve long-term sustainability goals and set a precedent for other industries to follow.
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    TECHNOLOGICAL INNOVATION, INDUSTRIAL ADAPTABILITY AND SUSTAINABLE PERFORMANCE OF SMEs IN SOUTHWEST NIGERIA
    (Covenant University Ota, 2025-04) KEHINDE SEGUN ISAAC; Covenant University Thesis
    Small and medium-sized enterprises (SMEs) tackle various obstacles when they attempt to achieve sustainable performance objectives. An exploration took place to study the sustainable behavior of South-west Nigerian SMEs together with their technological innovation capacity and industrial adaptability practices. The research utilized SPSS quantitative analysis together with SMART-PLS SEM to perform Structural Equation Modeling along with thematic analysis as part of a mixed-methods design to study SME sustainability factors. The research seeks to analyze how incremental innovation together with technology adoption and innovative culture and product innovation and process innovation impact the sustainable performance of Southwest Nigerian SMEs. SME owners and managers received 384 questionnaires which resulted in 351 valid responses. Different forms of innovation together with industrial adaptability demonstrate a vital function in determining sustainable performance of SMEs throughout the targeted region. Results demonstrate that incremental innovation plays a major role in strengthening sustainable performance levels of SMEs operating in Southwest Nigeria. SMEs achieve superior efficiency while becoming more competitive through their continuous practice of making small incremental improvements and adopting adaptations. Technology adoption plays a vital role in sustainable performance since it demonstrates that businesses need to embrace technological developments for sustainable growth and development. The promotion of innovative environments within SMEs produces major enhancement effects on sustainable performance measurements. A welcoming and experimental company atmosphere boosts both gradual and revolutionary innovation practices that lead to enduring achievements. The research findings show that product and process innovation deliver positive outcomes for sustainable performance because organizations should invest in new product creation and operational advancement. Industrial adaptability functions as a moderator that affects how technological innovation leads to sustainable performance outcomes. Flexible and responsive behavior of SMEs toward industrial changes plays a critical role in enhancing technological innovation effectiveness toward sustainable business growth. The relationships between innovation and SME performance and adaptability are explained by three theoretical constructs: Dynamic Capabilities Theory, Resource-Based View Theory and Absorptive Capacities Theory. Each framework shows SMEs how they should use their internal resources and external knowledge elements to maintain a path of sustainable growth. The study offers important findings which benefit Southwest Nigeria policymakers and both business leaders and stakeholders working in the region. Knowledge of technological innovation combined with industrial adaptability and small business performance will enable stakeholders to create powerful strategies that fuel SME development within the region to build economic sustainability. This research adds new empirical and theoretical information about factors impacting sustainable small and medium enterprise performance within Southwest Nigerian markets. The combination of innovation and technological adoption with adaptability capabilities enables SMEs to reach enduring success which benefiting the regional economic growth.
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    ETHICAL LEADERSHIP AND EMPLOYEES’ ENGAGEMENT IN ADO/ODO OTA LOCAL GOVERNMENT COUNCIL, OGUN STATE, NIGERIA
    (Covenant University Ota, 2025-03) DAVID OLUWABIMPE OMOLAYO; Covenant University Dissertation
    Ethical leadership is considered one of the critical determinants of Employees’ engagement, especially within the public sector, where the manifestation of unethical practices erodes trust, reduces motivation, and, in essence, undermines the performance of such organisations. This study explored ethical leadership and Employees’ engagement within Ado/Odo Ota Local Government Council, Ogun State, Nigeria, as it relates to impediments to ethical leadership, strategies for strengthening Employees’ engagement, and environmental drivers that influence ethical leadership adoption. Quantitative data from 189 employees were collected through structured questionnaire, while qualitative insights were gathered from seven key informants who were department heads and senior administrators. Quantitative data analysis was done using SPSS 27, and thematic analysis of qualitative data was performed using ATLAS.ti 25. The results indicate that ethical leadership is significantly and positively related to Employees’ engagement, as evidenced by a correlation coefficient of 0.245, p = 0.001. The study considered political interference, resource constraints, and socio-cultural norms as critical impediments to ethical leadership in Nigerian local governance. In addition, this study identified the need for clearly defined ethics policies, ongoing leadership training, incentive structures, and enhanced transparency mechanisms necessary to establish an ethical organisational culture. This study adds much value to the theory by pushing forward the discussion of ethical leadership in public administration and governance. It thus gave empirical evidence that ethical leadership enhances Employees’ engagement by instilling employee trust, accountability, and professionalism. The findings have implications for policymakers and human resource managers in formulating targeted interventions to mitigate leadership challenges and promote a more engaged workforce in local government settings. This study has established ethical leadership as influencing Employees’ engagement in Ado/Odo Ota LGC. However, considering the geographical focus, the study concludes that future research should be expanded to broader contexts to enhance the generalisability of findings and further explore the nuanced relationship between ethical leadership and Employees’ engagement across diverse institutional settings.